Services

Index IT Limited provides digital commerce services through its website www.indexit.com.bd and physical store at BCS Computer City. We offer a wide range of IT products including desktop computers, laptops, networking equipment, software, genuine accessories and enterprise solutions with delivery service across Bangladesh.

Our e-commerce platform enables customers to browse, compare, and purchase products online with secure payment options and reliable delivery services. We also provide PC upgrade services, corporate and bulk procurement solutions for businesses with authentic products and reliable after-sales warranty support.

Payment Methods

Product Price

All prices are displayed in Bangladeshi Taka (৳) and include applicable taxes unless stated otherwise. Prices may change without prior notice due to market fluctuations and currency exchange rates.

Delivery Time

Delivery time is calculated from the date of order confirmation. Actual delivery time may vary depending on product availability, location, and external factors beyond our control. We strive to deliver within the estimated timeframe and keep customers informed of any delays through SMS and phone notifications.

Contact Information

For any queries or complaints regarding our digital commerce services, please contact us:

Refund & Return Policy

In accordance with the Digital Commerce Operation Guidelines 2021, customers are entitled to return products and receive a refund under the following conditions:

Eligible for Return: Products received in damaged, defective, or incorrect condition must be reported within 3 days of delivery with photographic evidence. Wrong product delivery is also eligible for return.

Refund Process: Refunds for prepaid orders will be processed within 7–10 working days to the original payment method. For COD orders, refunds will be provided via bKash/Nagad or store credit as per customer preference.

Non-returnable Items: Software licenses, OEM products with activated warranty, and items where the factory seal has been broken by the customer.

Complaint Resolution

We are committed to resolving customer complaints promptly and fairly. Our complaint resolution process follows the guidelines set by the Government of Bangladesh:

Step 1: Submit your complaint via email to info@indexit.com.bd or call +880 1711-234323 / +880 1711-234324.

Step 2: We will acknowledge your complaint within 24 hours and provide a resolution within 7 working days.

Step 3: If unsatisfied, you may escalate the matter to the relevant government authority as per the Digital Commerce Guidelines 2021.

Data Privacy & Security

Index IT is committed to protecting the personal data of our customers. We collect and process personal information in compliance with the Digital Commerce Operation Guidelines 2021 and applicable data protection laws of Bangladesh.

Data Collection: We collect name, phone number, email, delivery address, and payment information necessary for order processing.

Data Security: All transactions are secured with SSL encryption. We do not store credit/debit card information on our servers. Customer data is never sold to third parties without explicit consent.